Flow & Motion Pilates Studio

Thurgauerstrasse 117, 8152 Glattpark (Opfikon)
Owner: Oksana Schmid

As of October 10, 2025

1. Scope

These General Terms and Conditions (GTC) govern the contractual relationship between Flow & Motion Pilates Studio (hereinafter referred to as "Studio") and the customers (hereinafter referred to as "Customers") for all services offered, in particular training lessons, courses and subscriptions.

2. Registration and booking

Bookings can be made via the online booking system at www.flowmotion-pilates.ch or directly by email or telephone. By booking, customers accept these terms and conditions.

Bookings are binding. A confirmation email is automatically sent for online bookings.

3. Prices and payment terms

All prices are in Swiss francs (CHF) and per person.
The current prices are published on the website and are binding.
Payment can be made either online during booking or on site via TWINT, credit card or EC card.

Subscriptions (e.g., 5- or 10-visit passes) are personal and non-transferable.
Subscriptions must be redeemed within the specified validity period (1 year). Unused lessons expire without refund after the validity period.

4. Appointment cancellations and postponements

Individual and duo training sessions can be cancelled free of charge up to 24 hours before the scheduled appointment. For cancellations made later than this, or in case of no-show, the lesson will be charged in full.

Group lessons are subject to the dates published in the booking system. In case of insufficient participant numbers or for organizational reasons, the studio reserves the right to combine, reschedule, or cancel lessons.

5. Subscriptions

Subscriptions are valid from the date of purchase.
A suspension of the subscription (e.g., due to vacation or illness) is only possible by prior arrangement and upon presentation of a doctor's certificate. Extensions may be granted by the studio as a courtesy, but cannot be demanded.

6. Health and Liability

Participation in all training sessions is at your own risk. Clients are required to inform the studio of any health conditions, injuries, or pregnancies before the start of the course. The studio accepts no liability for accidents, injuries, or health problems that occur during or as a result of the training sessions.
No liability is accepted for personal belongings.

7. Studio holidays and cancelled classes

The studio may be closed on public holidays and during planned company holidays.
Subscriptions that have already been paid for will automatically be extended by the duration of the closure.

8. Data protection

Personal data is treated confidentially and used exclusively for appointment management, payment processing and customer communication.
The full privacy policy can be found at www.flowmotion-pilates.ch/datenschutzerklaerung.

9. Changes to the offer

The studio reserves the right to adjust its course offerings, prices, schedules, and opening hours at any time. Changes will be communicated in a timely manner via the website or email.

10. Applicable Law and Jurisdiction

Swiss law applies exclusively.
The place of jurisdiction is Zurich.